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Refund & Replacement Policy

Last updated: 2026-05-28

Every BondedByPaw item is printed after you order it, by hand, for one specific person. Because of that we can't accept returns for buyer's remorse, but we stand behind every order with a 14-day replacement guarantee.

What we replace, at no cost to you

  • The item arrived damaged in transit.
  • The item is defective (loose print, faded color, manufacturing fault).
  • The print is wrong (mis-aligned, wrong size on a multi-size product, wrong color variant).
  • You received the wrong item from our fulfillment partner.

What we can't replace

  • "I changed my mind" — every item is made for you, so we don't have stock to take back.
  • You ordered the wrong size or color when both were on the page. Use the size guide on each product before ordering.
  • Wear and tear, accidental damage at home, or washing mishaps. Care labels are on every garment.
  • For personalized products (coming soon): a typo or wrong photo you submitted at checkout. We print exactly what you send, after you approve the proof. If the proof we email you doesn't match what you submitted, that's on us — we'll reprint.

How to claim

  1. Email support@bondedbypaw.com within 14 days of delivery.
  2. Include your order number and one or two clear photos of the issue.
  3. We'll reply within 2 business days with next steps. Most replacements ship within 5 business days of approval.

Refunds

We default to replacement, not refund — but if a replacement isn't possible (item discontinued, can't be reprinted in time), we'll refund the full purchase price to your original payment method within 5–10 business days.

Order cancellation

Email us within 1 hour of placing the order at support@bondedbypaw.com and we'll cancel it if production hasn't started. After production starts, we can't cancel — but you're still covered by the replacement guarantee above if anything's wrong on arrival.

Lost packages

If tracking shows "delivered" but the package isn't with you, check with neighbors and your carrier first, then email us. We'll work with the carrier and reship at our cost if it's truly lost.

Contact

support@bondedbypaw.com · We answer within 2 business days, usually faster.